Terms and Conditions AceCasino — Complete User Guide

Welcome to AceCasino. These Terms and Conditions constitute a legally binding agreement between you ("User" or "Member") and AceCasino ("Platform", "us"). By accessing the AceCasino website, registering an account, making a deposit, or using any services provided by our platform, you expressly accept and agree to be bound by all terms, conditions, policies, and guidelines set out in this document.

We encourage all users to read this document carefully before using the platform. If there is any section you do not understand or agree with, please contact our support team before proceeding with registration. Lack of understanding of these terms will not be accepted as grounds for any claim or dispute in the future.

AceCasino reserves the right to change, add, or amend any section of these Terms and Conditions at any time. Notice of changes will be communicated via registered email or in-platform notifications. Continued use of the platform following any amendment constitutes acceptance of the updated terms.

To register and use acecasino services, you must meet all of the following eligibility requirements:

• Aged 21 years of age and above at the date of registration
• Having full legal capacity to enter into binding agreements
• Not a citizen or resident of a jurisdiction that prohibits online gambling
• Not currently on a self-exclusion list or any gambling restriction program
• Registering for personal entertainment purposes only, not on behalf of any third party
• Never previously banned or barred from the AceCasino platform

AceCasino reserves the right to request age verification at any time. Should it be established that a user registered below the required age, the account will be closed immediately and any accumulated balance or wins will be fully forfeited. This is a non-negotiable policy to protect minors from the risks of gambling.

When registering an AceCasino account, you are required to provide accurate, current, and complete information. Details required during registration include your full legal name, valid national ID or passport number, active mobile number, up-to-date email address, and bank account or e-wallet information for payment processing purposes.

The Know Your Customer (KYC) process is a mandatory requirement that must be completed before your first withdrawal is processed. Documents required for KYC include a copy of your national ID or passport, proof of current address (such as a utility bill or bank statement from the past three months), and a screenshot or copy of the bank account or e-wallet used.

• KYC documents must be submitted in JPG, PNG, or PDF format and must be clear and legible
• All documents must be valid (not expired) at the time of submission
• KYC review processing typically takes 1–3 business days
• Members will receive an email notification when KYC verification is successful or when additional documents are required

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. AceCasino will not be held liable for any losses arising from unauthorised access resulting from a user's own negligence in safeguarding their account information.

AceCasino supports a wide range of payment methods popular in Malaysia. All deposits are processed through secure channels encrypted with 256-bit SSL technology to ensure the safety of your financial transactions.

Deposit Policy:

• Minimum deposit is RM 30 for most payment methods
• Deposits are processed instantly or within 5–15 minutes depending on the chosen method
• AceCasino does not charge any fees for standard deposits
• Deposited funds must be used within the AceCasino platform and may not be transferred to third parties

Withdrawal Policy:

• The minimum withdrawal amount is RM 50 per request
• Daily withdrawal limit: RM 20,000 (standard members), RM 50,000 (VIP members)
• Withdrawals are processed within 15 minutes (VIP) to 2 hours (regular members) for standard amounts
• Withdrawals exceeding RM 10,000 may require additional document verification
• Withdrawals can only be made to the same payment method used for the deposit, or a method verified through KYC

If there is any discrepancy between the deposit and withdrawal methods, AceCasino's finance team will contact you via your registered email to obtain any additional information required before the withdrawal can be processed.

AceCasino offers a variety of bonuses and promotions from time to time, including welcome bonuses for new members, reload bonuses, weekly cashback, and special promotions tied to major sporting events. Each bonus is subject to specific terms stated on its respective promotions page.

General Bonus Terms:

• All bonuses are subject to wagering requirements before withdrawals are permitted
• Standard wagering requirements range from 20x to 35x the bonus amount, depending on the promotion type
• Bonuses must be used within the stipulated time frame; expired bonuses will be cancelled automatically
• Not all games contribute equally to wagering requirements — slots typically contribute 100%, while table games contribute between 10%–25%
• Wins from free spins are generally subject to a maximum win cap as stated in the terms of the relevant promotion

AceCasino reserves the right to withdraw, modify, or void any bonus if there is evidence of promotional system abuse, including registering multiple accounts to claim bonuses repeatedly, using low-risk wagering strategies solely to meet rollover requirements, or any other form of fraud related to the bonus system.

All games offered at AceCasino use a certified Random Number Generator (RNG) that is regularly audited by independent international bodies. This ensures every game outcome is random, unpredictable, and free from any manipulation.

• Game results displayed on the platform are final and cannot be disputed on technical grounds as long as the system is functioning normally
• In the event of a technical disruption during a game session, AceCasino will return the wager to the user's account based on valid system records
• Minimum and maximum betting limits for each game are stated within the respective game interface
• AceCasino reserves the right to void wins obtained as a result of technical errors, software bugs, or unforeseen circumstances that do not reflect the normal operation of the game

For sports betting, all displayed odds are subject to change until the bet is confirmed. Bets confirmed by the system are binding and cannot be cancelled, except where an event is cancelled or postponed in accordance with the rules stated in the sports betting section of the platform.

AceCasino maintains a fair and safe gaming environment for all members. The following behaviour is strictly prohibited and may result in immediate account suspension or closure:

• Registering more than one account or using a false identity or another person's identity
• Using automation software, bots, or any third-party tools to play or exploit the system
• Engaging in money laundering or using the platform for any illegal financial activity
• Exploiting any bugs, technical vulnerabilities, or system errors to gain an unfair advantage
• Colluding with other players to manipulate the outcomes of table games or poker
• Engaging in "bonus abuse" — registering multiple accounts or using unauthorized methods to claim bonuses repeatedly
• Threatening, insulting, or harassing any other member or AceCasino support team staff

Members may choose to close their account at any time by contacting the AceCasino support team. Voluntary account closure requests will be processed within 3 business days. Any valid remaining funds in the account at the time of closure will be returned to the verified payment method, once all KYC requirements and security checks have been completed.

AceCasino reserves the right to suspend or close accounts in the following situations:

• Violation of any section within these Terms and Conditions
• Identity fraud or submission of false documents during KYC
• Suspicious activity related to money laundering
• Requests from legitimate legal authorities
• Inactive accounts exceeding 12 months with no login activity or transactions

For inactive accounts, AceCasino will send an email notice 30 days before any account management action is taken, giving account holders the opportunity to easily reactivate their account.

AceCasino is committed to responsible gaming practices. We believe that entertainment should remain enjoyable, controlled, and never a burden to any individual or their family. Our platform provides several self-control tools accessible directly from your account settings panel:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your budget
• Session Time Limit: Receive a reminder when you have played beyond the time limit you set
• Temporary Break: Take a break from the platform for 24 hours, 7 days, or 30 days
• Self-Exclusion: Request a full self-exclusion from the platform for an extended period

If you or someone you know is experiencing gambling-related problems, please contact our support team or visit the Responsible Gaming for further information and support resources. Our support team is trained to assist in these situations in a sensitive and non-judgmental manner.

AceCasino reserves the right to change, add, or amend any section of these Terms and Conditions at any time without prior notice, although we endeavour to inform users of significant changes via email or in-platform notifications. It is the user's responsibility to review this page periodically to ensure they remain aware of the latest version of the terms in effect.

This Terms and Conditions document is governed by the applicable laws of the jurisdiction in which AceCasino operates. Any disputes arising from the use of this platform will first be resolved through AceCasino's official complaints procedure before being referred to any relevant alternative dispute resolution body.

For any enquiries regarding these Terms and Conditions, you may contact the acecasino support team via 24/7 live chat on the platform, or by email at [email protected]. We aim to respond to all written enquiries within 48 business hours.